Mozilla is aware of this bug and is working on a solution. see the Mozilla Firefox help topic Using a PDF Reader Plug-in. To do this, click the Open With Different Viewer link when it appears on the document, and choose the option to open with Adobe Acrobat or Adobe Reader. If it is not working at this point, uninstall Adobe Reader and install the latest version. I received a reply and they were able to determine that the problem was the form was being opened in Edge and not Adobe Reader or Acrobat. That to happen, instead of changing your browser settings, you can open PDF files that contain signatures one by one. We have an Adobe Acrobat Form that is not working on one computer but works on everyone elses. One thing to be aware of is that if you change this setting, all PDF documents will be opened with the Adobe program you chose (even PDF documents not in ConnectCarolina). You’ll need to restart your browser after making this change. To change your settings in Firefox, go to Options in the right-hand corner, choose Applications, and change the Portable Document Format (PDF) settings to Adobe Acrobat or Adobe Reader. If you are noticing this issue, we recommend that you either switch to Google Chrome or Internet Explorer, or that you change your Firefox options to open PDF documents in Adobe Acrobat or Adobe Reader. For Linux or other operating systems, visit PluginDoc. Method 2: Adobe Reader X (10.0.x) or earlier 8 The following applies to older versions of Adobe Reader on Windows. Select the Adobe Acrobat entry and click 'Disable'. SeaMonkey: Go to 'Tools -> Add-on Manager -> Plugins'. If you use Mozilla Firefox to access ConnectCarolina, you may notice that you can’t view signatures on PDF attachments. Select the Adobe Acrobat entry and click 'Disable'.
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